Your information,
protected.

Who we are

Calorek Technologies designs and builds geothermal heat pumps in Quebec. This policy explains what personal information this site collects, why, and how we protect it, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

What we collect

Only what you send us through the contact form: your name, your email address, your message and, if you provide them, your phone number, your municipality, details about your building or your unit (model, serial number) and photos.

The site also counts visits, anonymously, on our own server and without cookies: the page viewed, the site you came from, the kind of device and the country, worked out from your IP address, which is never stored. These statistics cannot identify you or follow you from one day to the next, and nothing is counted if your browser asks not to be tracked. The site uses no advertising and no tracking cookies.

Why

Only to answer your request and follow up on it. Your information is never sold or used for anything else without your consent.

Who has access

The Calorek team handling your request. Your request and its photos are saved in a database on our server, hosted in Quebec, and only authorized members of our team can reach it, through a protected sign-in. To send it to us by email, we use Resend, an email delivery service based in the United States; messages pass through it and may be kept there for a limited time. To protect the form from bots, we use Cloudflare Turnstile, which checks technical data from your browser without advertising cookies.

Cookies and storage

The site keeps your language choice in a functional cookie and your appearance choice (light or dark) in your browser. They are only used for the site to work.

Retention

We keep a record of every request we receive, so none is missed and we can follow up on your project or your unit. Requests and their photos are kept for 24 months, then deleted automatically, and so are the visit statistics.

Your rights

You can ask to access, correct or delete your information before that time, and withdraw your consent at any time. Write to us through the contact form and choose “A question”: the person in charge of personal information protection at Calorek will answer you.